Terms & Conditions

KaizenLoop operates in accordance with New Zealand law. All information provided through our website, documents, and communications is intended for general informational purposes only and should not be construed as legal, financial, or professional advice.

KaizenLoop is not liable for any decisions made by clients based on the information or services provided. We recommend that clients seek independent legal or financial advice before making any business decisions.

While we take reasonable steps to ensure the accuracy and currency of our services and content, we do not guarantee error-free or uninterrupted functionality, nor do we accept liability for losses or damages arising from third-party systems, integrations, or downtime.

By using our services, you agree to these terms and acknowledge your responsibility for compliance with all relevant New Zealand business, tax, and privacy laws.

For legal concerns, consult a qualified solicitor or professional advisor in New Zealand.

By engaging KaizenLoop for any services, you agree to the following terms and conditions:

1. Service Scope – Services are provided based on agreed scope at onboarding. Additional custom requests may incur extra charges.

2. Delivery Timeframes – Timeframes for project milestones will be communicated and mutually agreed. Delays caused by lack of client input may affect delivery.

3. Client Responsibilities – Clients must provide timely access to platforms, content, and approvals necessary for service delivery.

4. Confidentiality – All client data and business information will be treated as confidential and not shared without permission.

5. Intellectual Property – Clients retain ownership of their business data, brand assets, and content. KaizenLoop retains ownership of proprietary automation templates and systems unless otherwise agreed.

6. Payment Terms – Payment terms will be agreed in writing. Monthly packages require payment in advance.

7. Revisions & Support – Each service includes a specified level of revisions or support. Additional revisions may be billed separately.

8. Cancellations & Refunds – Monthly services may be cancelled with 14 days' notice before the next billing cycle. Setup fees are non-refundable once work has commenced.

9. Limitation of Liability – KaizenLoop is not liable for indirect or consequential losses arising from automation, third-party tools, or client-side changes.

10. Modifications – These terms may be updated occasionally. Any material changes will be communicated to existing clients.

At KaizenLoop, we take your privacy and data security seriously. By engaging with our services, you trust us with sensitive business information—and we honour that trust through the following commitments:

1. Data Confidentiality
   All information shared with us during consultations, onboarding, and service delivery is kept strictly confidential. We do not sell, share, or disclose your data to third parties without your explicit consent.

2. Secure Storage
   We use secure cloud platforms and encrypted communication tools to protect your business data. Any data stored is accessed only by authorized personnel involved in delivering your services.

3. Limited Data Use
   We only collect and process the minimum data required to build and operate your automation, AI, or analytics systems. This includes workflows, user inputs, and usage data relevant to your setup.

4. Third-Party Tools & Integrations
   When using platforms such as Make.com, Xero, Monday.com, or AI APIs, we ensure that your data is handled in accordance with each platform’s privacy policies. We will always inform you of the tools being integrated and the data they may access.

5. Client Ownership
   You retain full ownership of your data, workflows, and system access. Upon request, we can provide a copy of your setup or delete any stored data from our systems.

6. GDPR & NZ Privacy Act Compliance
   KaizenLoop complies with New Zealand’s Privacy Act 2020 and aligns with international standards such as GDPR where applicable.