Refund Policy

The information, tools, and services provided by KaizenLoop Automations ("we", "our", or "us") on this website and through client engagements are intended for general information, professional consultation, and business optimization purposes only.
 

No Guarantee of Specific Results

While we are committed to providing high-quality automation, AI, and digital solutions, we do not guarantee specific financial, operational, or business outcomes. The effectiveness of any system or automation depends on your existing infrastructure, data quality, team adoption, and third-party tool performance.

No Financial or Legal Advice

Our consulting services may involve workflow improvements, data analysis, or strategic planning. However, we do not provide licensed financial, legal, or tax advice, and any recommendations should not be considered a substitute for advice from certified professionals in those fields.

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Limitation of Liability

KaizenLoop Automations shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website, including but not limited to loss of revenue, data, or operational disruptions.

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Website Information

All content, blog posts, resources, and downloadable materials on this website are for informational purposes only. We make reasonable efforts to ensure accuracy but do not guarantee completeness or timeliness.

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Jurisdiction

This Disclaimer is governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

These include packages such as KaizenStart, KaizenAI, KaizenML, and any custom development or integrations.

• Deposit Payments: All setup projects require an upfront deposit (typically 30–50%). This deposit is non-refundable, as it secures your project and covers early-stage research, planning, and resource allocation.

• Refund Eligibility:
  If no substantial work has commenced and you request cancellation within 3 business days of payment, we may offer a partial refund at our discretion.

• No Refund After Work Begins:
  Once the design, planning, or implementation has begun, the project is considered active, and refunds will not be issued.

These include monthly automation management, workflow support, data analytics reporting, or AI monitoring services.

• Cancellation Policy:
  You may cancel your monthly plan anytime with 14 days' notice before your next billing cycle. We will not charge further after the cancellation notice takes effect.

• No Partial Refunds:
  We do not provide partial refunds for unused time or services during an active billing period.

• Upgrades/Downgrades:
  Subscription changes will take effect in the next billing cycle unless otherwise agreed in writing.

If your package includes integrations with third-party platforms (e.g., Wix, Make.com, Monday.com, Google Workspace):

• These tools are subject to their own pricing, licensing, and refund policies.

• KaizenLoop is not responsible for refunds related to those subscriptions or charges.

Refunds will not be granted in cases where:

• Project delays are due to lack of client response, input, or access to required platforms.

• The client changes scope mid-project without agreement on revised terms.

• The services were delivered as described, but the client changes their mind.

If you’re unhappy with the results or experience any issues, please reach out to us at info@kaizenloop.co.nz within 7 days of delivery. We are committed to resolving concerns amicably and professionally.

If you’re unhappy with the results or experience any issues, please reach out to us at info@kaizenloop.co.nz within 7 days of delivery. We are committed to resolving concerns amicably and professionally.