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Privacy Policy

A Legal Disclaimer

KaizenLoop ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal and business information when you use our website and services.

What Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, billing address.

  • Business & Operational Data: Project requirements, system workflows, integrations, automation processes, analytics needs.

  • Technical Information: IP address, browser type, device data, website usage stats (via cookies or analytics tools).

  • Communication History: Emails, chat messages, support tickets, and call notes related to services.

How We Use Your Information

We use your information to:

  • Deliver and manage automation, AI, analytics, or web development services

  • Communicate with you about projects, invoices, updates, and support

  • Improve our services and website performance

  • Comply with legal obligations

  • Customize your experience and provide relevant recommendations

How We Store & Protect Data

  • All data is stored securely using encrypted systems or trusted third-party platforms (e.g., Wix, Xero, Make.com).

  • Access is restricted to authorized KaizenLoop team members only.

  • We take reasonable steps to protect data from misuse, interference, loss, and unauthorized access.

Sharing Your Information

We do not sell or rent your data. We may share your information with:

Trusted third-party service providers (e.g., email marketing tools, CRM platforms, cloud hosting providers) strictly for delivering our services.

Government authorities or law enforcement if required by law.

Each third-party platform we use is bound by its own privacy policies and data protection obligations.

Your Rights

Under the New Zealand Privacy Act 2020, and in accordance with GDPR principles if applicable, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw consent for specific uses

To exercise these rights, email us at info@kaizenloopgroup.com

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